Privacy Policy

1. Introduction

Uptime Monitor is a product of Daiz WebApps Solutions, an Australian partnership (ABN available on request). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using Uptime Monitor you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of the service.

2. Information We Collect

• Account data — your name, email address, and password (stored encrypted; we never store your plain-text password).
• Monitor data — website URLs and check intervals you configure within the service.
• Alert contact data — email addresses, phone numbers, and Slack webhook URLs you provide for notifications.
• Billing data — your subscription plan and payment method details. Payment processing is handled entirely by Stripe; we never store raw card numbers or full card details on our systems.
• Usage data — login timestamps, monitor check logs, and alert history generated while using the service.
• Technical data — IP addresses, browser type, and session data collected via Cloudflare and our application server.

3. How We Use Your Information

We use your personal information to:

• Operate the monitoring service and send uptime/downtime alerts via email (Resend), SMS, Slack, or webhook as configured by you.
• Process subscription payments via Stripe.
• Maintain and administer your account.
• Improve and develop the product.
• Comply with applicable legal obligations.

4. Third Parties We Share Data With

We disclose personal information only to trusted service providers who assist us in operating the service:

• Stripe (payment processing) — stripe.com/au/privacy
• Resend (transactional email and alert emails) — resend.com/privacy
• Amazon Web Services (cloud hosting and database) — aws.amazon.com/privacy
• Cloudflare (DNS, CDN, and DDoS protection) — cloudflare.com/privacypolicy
• Google Analytics 4 (usage analytics, anonymised) — policies.google.com/privacy
• SMS gateway provider (SMS alert delivery) — your phone number is shared with our SMS delivery provider only when you configure SMS alerts. The provider is located in Australia and bound by the Privacy Act 1988.

We do not sell your personal information to any third party.

5. Data Retention

We retain your personal information for as long as your account remains active. Upon account deletion, personal data is removed within 30 days.

Monitor check logs are retained according to your subscription plan and then purged automatically:

• Free — 7 days
• Starter — 30 days
• Pro — 90 days
• Agency — 365 days

6. Security

Your data is stored on Amazon Web Services infrastructure located in Australia, encrypted at rest and in transit using industry-standard TLS. Access to production systems is controlled via IAM roles with the principle of least privilege. We do not store credentials or secrets in application source code.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately at [email protected].

7. Your Rights

Under the Australian Privacy Principles you have the right to access, correct, or request deletion of your personal information at any time. You can manage most account details directly in your account settings, or contact us at [email protected] for any request we cannot handle in-app.

We will respond to access or correction requests within 30 days in accordance with APP 12 and APP 13.

8. Cookies

We use session cookies which are required for authentication and core application functionality. We also use optional analytics cookies via Google Analytics 4 to understand how the service is used; these are anonymised and do not identify you personally.

You can disable non-essential cookies in your browser settings; however, disabling session cookies will prevent you from logging in.

9. Contact Us

For any privacy-related enquiries, complaints, or requests, please contact:

DaizWebApps Solutions
[email protected]

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to This Policy

This policy is effective from 16 May 2025. Material changes will be communicated via email to all registered users at least 14 days before taking effect. Continued use of the service after that date constitutes acceptance of the updated policy.